We.Pivot Limited
Privacy Policy
Last updated: May 2026
1. Who We Are
We.Pivot Limited is a life transitions consultancy grounded in occupational science and occupational
therapy. We are registered in England and Wales under company number 13231951.
Our registered address is: Pippins, Cherry Drive, Forty Green, Beaconsfield, HP9 1XP.
You can contact us at: clare@we-pivot.com or 07838 232 538.
Occupational Therapy is regulated by the Health and Care Professions Council (HCPC) and the Royal
College of Occupational Therapists (RCOT).
We.Pivot Limited is the data controller for the personal data we collect and process.
2. What Data We Collect
Depending on how you engage with us, we may collect some or all of the following:
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Email addresses, provided when you complete our quiz, contact us, or sign up to receive
communications
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Your name, if you choose to provide it
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Contact information such as telephone numbers
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Information you share with us directly by email or through our contact form
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Information shared during our programmes, workshops, and 1-to-1 sessions
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IP address and basic technical data collected automatically when you visit our website
We do not collect sensitive personal data unless you choose to share it with us in the course of
working together, in which case it is handled with the utmost care and confidentiality in line with our
professional obligations.
3. How We Use Your Data
We use your personal data for the following purposes:
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To send you your quiz results and relevant follow-up information
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To send you occasional emails about We.Pivot programmes, events, and content
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To respond to your enquiries and provide the services you have requested
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To deliver our programmes and maintain records relevant to our work together
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To improve our services and build our evidence base
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For market research and to improve our website and user experience
We do not sell your data to third parties. We do not use your data for advertising purposes.4. Legal Basis for Processing
We process your personal data on the following legal bases:
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Consent: where you have actively provided your email address and agreed to receive
communications from us
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Contract: where processing is necessary to deliver services you have purchased or enrolled
in
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Legitimate interests: where we have a legitimate interest in contacting you in connection with
services you have enquired about
5. Your Rights
Under UK GDPR you have the following rights:
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The right to be informed about our collection and use of your personal data
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The right to access the personal data we hold about you
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The right to rectification if any data we hold is inaccurate or incomplete
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The right to be forgotten and to ask us to delete your data
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The right to restrict the processing of your personal data
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The right to data portability
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The right to object to us using your personal data for particular purposes
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Rights with respect to automated decision making and profiling
To exercise any of these rights, please contact us at clare@we-pivot.com. We will respond within 30
days and there is no charge for reasonable requests.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the
Information Commissioner's Office (ICO) at ico.org.uk or contact your local Citizens Advice Bureau.
6. How Long We Keep Your Data
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Contact details for active subscribers: retained for as long as you remain subscribed. You can
unsubscribe at any time.
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Contact details for enquiries: retained for 36 months, then deleted
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Programme and 1-to-1 records: retained for seven years in line with standard professional
practice
•
Financial records: retained for the period required by law
7. How and Where We Store Your Data
We store your data securely in the UK and, where necessary, within the European Economic Area
(EEA). Where data is stored outside the UK and EEA, we take all reasonable steps to ensure it is
protected to an equivalent standard.We use the following third-party platforms, and some data may be stored on their servers:
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Kit (formerly ConvertKit): email marketing platform. Privacy policy at kit.com/privacy
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Squarespace: website platform. Privacy policy at squarespace.com/privacy
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Calendly: appointment booking. Privacy policy at calendly.com/privacy
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Zoom: video conferencing for online sessions. Privacy policy at zoom.us/privacy
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iCloud and email services for internal business use
All devices and computers used to store your data are password protected and kept up to date with
current operating systems and security software.
8. Data Breaches
In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we
will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach.
Where the breach is likely to result in a high risk to you, we will also notify you directly without undue
delay.
9. If Our Business Changes Hands
In the event that We.Pivot Limited is sold or transferred, any personal data we hold that is relevant to
the part of the business being transferred may be transferred to the new owner, who will be permitted
to use it only for the same purposes for which it was originally collected.
10. Controlling Your Data
In addition to your rights under UK GDPR, you can:
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Unsubscribe from our emails at any time using the link at the bottom of any email we send
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Contact us directly to request deletion, correction, or a copy of your data
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Register with the Telephone Preference Service (TPS) or Mailing Preference Service (MPS)
to limit unsolicited marketing from other organisations
11. Cookies
Our website we-pivot.com is hosted on Squarespace which uses cookies to operate the site. These
include:
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Strictly necessary cookies: essential to the operation of the site
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Analytics cookies: to help us understand how visitors use the site
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Functionality cookies: to remember your preferences
You can control cookies through your browser settings. Disabling certain cookies may affect how the
site functions. Our site does not use cookies for advertising or targeting purposes.
Please refer to Squarespace's cookie policy at squarespace.com/privacy for full details.12. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top
of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
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Email: clare@we-pivot.com
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Post: We.Pivot Limited, Pippins, Cherry Drive, Forty Green, Beaconsfield, HP9 1XP
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Phone: 07838 232 538
We.Pivot Limited | Company No. 13231951 | we-pivot.com